Hand off the annoying stuff.

Eight jobs people put off, and what Yatir is built to do with each.

Sand dunes, one crest in the light, with wind ripples in the sand in front.

Get me three quotes for the roof leak
Example run
Get me three quotes for the roof leak. Someone who can come this week.
Dana Ruiz. Single-story 1980s house in Tempe, AZ, tile roof.
More
Water stain on the bedroom ceiling after Saturday's storm. Free mornings Tuesday to Thursday. 3 photos attached: the stain, and the roof above it from the yard.
1 h 19 min of work
3 quotes, side by side.
Tall Shadow and Larkspur would replace the underlayment under the leak.
More
Kestrel & Vane expects cracked tile and a valley reseal, and puts its price in writing once it has your photos. All three are estimates until a roofer has been on the roof.
Tall Shadow Roofing
$1,150
emailed estimate
VisitThu 8:00 AM
Details
Scope
Lift tile, replace underlayment under the leak (up to 40 sq ft), reseal flashing, reset tile
Warranty
2 years on the repair
Trip fee
None
Kestrel & Vane Roofing
$700 to $950
by phone
VisitWed 9:30 AM
Details
Scope
Replace cracked tiles, reseal the valley flashing
Warranty
1 year on the repair
Trip fee
$149, credited if hired
Larkspur Roof & Gutter
$1,480
emailed estimate
VisitThu 10:30 AM
Details
Scope
Lift tile, replace underlayment under the leak (up to 50 sq ft), new vent flashing, reset tile
Warranty
2 years on the repair
Trip fee
None
3 of 4 checks met
Open: three roofers have quoted, in writing2 of 3 in writing. Kestrel & Vane writes its estimate after your photos.
Met: each roofer's license is active on the state register
Met: one of them can inspect by Thursday
Met: each quote says repair or replacement, and states any trip fee
Licenses: all 3 active on the state register (ROC •••417, •••268, •••731).
Dropped: Cinder Butte Roofing ($890 by phone), license suspended since July 1. Marlowe Brothers Roofing, no visit for 2 weeks.
All three price a repair, not a replacement. Each roofer confirms its price after seeing the roof.
3 of 4 checks met. Kestrel & Vane's written estimate waits on your photos.
Waiting for your OK
Book Tall Shadow Roofing for Thursday 8:00 AM
The lower of the two prices in writing, and inside your free mornings.
More
The lower of the two prices in writing, and inside your free mornings.
The Caller phones to book the inspection. No trip fee.
Send 3 photos to Kestrel & Vane Roofing
Your 3 photos of the stain and the roof above it, so they can put their price in writing.
More
Your 3 photos of the stain and the roof above it, so they can put their price in writing.
Dispute a hospital bill
Example run
Dispute a $1,240 hospital bill
Jordan Whitaker, Columbus, Ohio. Emergency department visit at Stannard Park Medical Center on Saturday, August 22.
More
Jordan had no insurance. The statement dated September 14 shows $1,240 due after the hospital's self-pay discount. The statement and the after-visit summary are attached.
1 h 3 min of work
One charge is not in your after-visit summary.
The statement charges for two chest X-rays at $190 each.
More
Your after-visit summary shows one. If the hospital's review agrees, the balance is $1,050, not $1,240. Nothing has been sent yet: the letter and the itemized bill request wait for your OK.
Emergency department visit
$480
Chest X-ray, 2 views
$190
Chest X-ray, 2 views (second line)
Removed
IV hydration, first hour
$220
Comprehensive metabolic panel
$160
Total
$1,050
Details
Emergency department visit
Statement
$480
In the after-visit summary
Yes
Chest X-ray, 2 views
Statement
$190
In the after-visit summary
Yes, one X-ray
Chest X-ray, 2 views (second line)
Statement
$190
In the after-visit summary
No
IV hydration, first hour
Statement
$220
In the after-visit summary
Yes, as IV fluids
Comprehensive metabolic panel
Statement
$160
In the after-visit summary
Yes
Total
Statement
$1,240
3 of 4 checks met
Met: every line on the statement is checked against the after-visit summary
Met: the hospital's financial assistance policy is found
Met: the dispute letter states the disputed amount and the balance without it
Open: the hospital has answered the dispute in writingNo answer yet. The hospital reviews a dispute once it has the letter, and the letter waits for your OK.
Waiting for your OK
Send the dispute letter
More
Email the letter to Stannard Park Patient Financial Services, at the address printed on your statement.
The 30-day hold starts once they log it.
Request itemized bill
Billing gives it only to the patient.
More
Billing gives it only to the patient.
The Caller dials (614) 555-0148 and stays on the line; you pass the identity check and ask for the itemized bill for August 22. It shows every charge with its code, date and time.
What is known, and what is not
Known: the statement lists "Chest X-ray, 2 views" twice, at $190 each. The after-visit summary shows one chest X-ray, ordered and then read.
Not known: whether the hospital's own records show a second X-ray. Only the hospital can say, so the letter asks and does not accuse.
Billing would not discuss the account with the Caller. It explained the process: a dispute goes in writing, and the account is held for 30 days, with nothing sent to collections, once the dispute is logged. No hold is in place yet.
The statement is not an itemized bill. The itemized bill shows every charge with its code and the date and time it was entered, and only you can ask for it.
Stannard Park is a nonprofit, and its financial assistance policy and application are on its website under Billing. Applying is a separate step that needs details of your finances the team was not given.
Still open: the hospital's written answer.
Dispute letter
To
Patient Financial Services, Stannard Park Medical Center
Subject
Billing dispute: second chest X-ray charge, account •••2094
Dear Patient Financial Services, I am writing about the statement dated September 14 for my emergency department visit on Saturday, August 22 (account •••2094). I had no insurance for this visit, and the statement shows $1,240 due after your self-pay discount. The statement lists "Chest X-ray, 2 views" twice, at $190 each. My after-visit summary shows one chest X-ray, 2 views. Please review the second charge of $190. If one X-ray was taken, please remove the charge and send me a corrected statement showing a balance of $1,050. If your records show two, please send me the record of each, with the time it was taken. The other four lines are in my after-visit summary: emergency department visit, $480; one chest X-ray, $190; IV hydration, $220; comprehensive metabolic panel, $160. Your billing office says by phone that an account is held for 30 days, with nothing sent to collections, once a written dispute is logged. Please confirm in writing that this account is on hold, and the date the hold began. Sincerely, Jordan Whitaker
Cancel subscriptions I forgot about
Example run
Cancel subscriptions I forgot about
Priya Nair, Columbus, OH. Today is Tuesday, March 10.
More
The team reads one card (•••6038), 12 months of statements, and the billing emails in her inbox. She signed up for a few things last year, stopped using them, and does not remember which.
1 h 2 min of work
5 subscriptions, in the order to cancel them.
Thistledown Notes comes first: its welcome email says $4.99 a month, but it is a yearly plan that renews at $59.88 on March 19, in 9 days.
More
All five cost $839.04 a year. Every cancellation needs your login, your phone or your voice, so each one is yours to make. The team sets each one up; approve only the ones you want gone.
Thistledown Notes
$59.88 a year
Ottermere Audio
$14.95 a month
Stridewell
$12.99 a month
Ironvale Fitness
$34.00 a month
Basalt Drive
$2.99 a month
Details
Thistledown Notes
Next charge
March 19
If you cancel before then
No new charge; ends March 18
Who cancels, and how
You, on its website
Ottermere Audio
Next charge
March 22
If you cancel before then
No new charge; ends March 21
Who cancels, and how
You, on its website
Stridewell
Next charge
March 27
If you cancel before then
No new charge; ends March 26
Who cancels, and how
You, in your phone's subscription settings
Ironvale Fitness
Next charge
April 1
If you cancel before then
April 1 is still charged; ends April 30
Who cancels, and how
You, on a call the Caller places
Basalt Drive
Next charge
April 4
If you cancel before then
No new charge; ends April 3
Who cancels, and how
You, on its website
3 of 4 checks met
Met: every subscription has a price and a next charge date
Met: every price and next charge date matches a card line or a billing email
Open: a cancellation that cannot be made online has its end date in writingIronvale Fitness gave its end date on the 10:36 a.m. call: April 30, if you cancel before April 1. It puts that in an email only after you cancel.
Met: the cancel order and the yearly cost add up
Prices: 5 of 5 match. Four are monthly charges on the card: $34.00, $14.95, $12.99 and $2.99. Thistledown Notes is one card line a year: THISTLEDOWN*PRO, $59.88, last charged on March 19 a year ago.
Thistledown's welcome email says "Pro for $4.99 a month. Cancel anytime." Its small print says billed yearly. Cancel before March 19, or it charges $59.88 that day for another year.
Yearly cost: the four monthly plans come to $64.93 a month, $779.16 a year. With Thistledown Notes, $839.04.
Ironvale Fitness does not cancel online. It cancels by phone or at the front desk, only when you ask yourself, and wants 30 days' notice. Cancel before April 1 and the $34.00 charged that day is the last payment; the membership ends April 30.
Left out: 3 recurring charges that are bills (phone, power, insurance).
Read: one card and one inbox. A subscription paid another way would not show here.
The team cannot see which of these you still use, and cannot log in or speak for you. So each one has its own OK: approve only the ones you want gone.
3 of 4 checks met. Ironvale's end date is in writing only after you cancel.
Waiting for your OK
Cancel Thistledown Notes
You cancel this one: it needs your login.
More
You cancel this one: it needs your login.
On OK you get the link and the path: Account, then Plan, then Cancel plan. Do it before March 19 and nothing more is charged; the plan ends March 18. The team then checks your inbox for the confirmation.
Cancel Ottermere Audio
Yours to cancel, on its website: Account, then Membership, then Cancel.
More
Yours to cancel, on its website: Account, then Membership, then Cancel.
On OK you get the link. Before March 22 there is no further charge, and it ends March 21. The team checks your inbox for the confirmation.
Cancel Stridewell
More
It is billed through your phone's app store, so it cancels in the phone's subscription settings, which the team cannot open.
On OK you get the steps. Do it before March 27; it ends March 26.
Cancel Ironvale Fitness
More
The Caller dials (614) 555-0143, waits through the transfer to the membership desk and brings you onto the call.
You say you are canceling and give the last four digits of your card. If you cancel before April 1, the $34.00 charged on April 1 is the last payment and the membership ends April 30.
Cancel Basalt Drive
Yours to cancel, on its website: Settings, then Storage plan, then Cancel.
More
Yours to cancel, on its website: Settings, then Storage plan, then Cancel.
On OK you get the link. Before April 4; it ends April 3. If you still keep files there, download them first.
Find a stroller with a real return policy
Example run
Find a stroller with a real return policy
Marcus Bell. Today is Monday, March 2; his first baby is due April 24.
More
Wants a lightweight travel stroller under $300 that weighs under 20 lb and folds with one hand. Wants to try it at home before he commits.
29 min of work
3 strollers, ranked by their written return terms.
Merrow Lite from Hollis & Pike Kids comes first: 60 days from delivery, and a used stroller is accepted if it is clean and complete.
More
All three picks can go back after a try at home. Aldercove Go is off the list: Tinybranch Baby's returns page opens with 90-day returns, but its stroller terms give 30 days, unused only. Nothing was bought or sent.
1Merrow Lite
$249
Return window60 days from delivery
Details
Store
Hollis & Pike Kids
Weight
14.2 lb
Condition
Used OK if clean and complete
2Pebbleford Fold
$279
Return window45 days from delivery
Details
Store
Cradle Row
Weight
16.8 lb
Condition
Used OK if complete and undamaged
3Thornaby Trek
$259
Return window30 days from delivery
Details
Store
Wickett's
Weight
15.6 lb
Condition
Used OK if clean, with all parts
4 of 4 checks met
Met: three strollers under $300 and under 20 lb, with a one-hand fold
Met: each pick's return window and condition are quoted from the store's written terms
Met: each pick can go back after a try at home
Met: the ranking follows the written terms
9 strollers fit: under $300, under 20 lb, one-hand fold. The return terms for strollers were read for all 9.
4 of the 9 can go back after use. These are the 3 with the longest windows; the fourth gives 14 days. The other 5 take back only unused strollers in the original packaging.
Aldercove Go ($229, 13.5 lb) was first at the start, on the opening line of Tinybranch Baby's returns page: "90-day returns. Any reason." The store's stroller terms give 30 days and take nothing back once it is opened, so it is one of the 5.
Every window runs from the delivery day. Ordered today, March 2, a stroller arrives March 4 to March 7.
Last day to return, ordered today: Merrow Lite May 3 to May 6, Pebbleford Fold April 18 to April 21, Thornaby Trek April 3 to April 6.
The baby is due April 24. Ordered today, only Merrow Lite could still go back after that. To try one of the other two with the baby in it, order later: the window starts when the stroller arrives.
Returns: all three stores send a prepaid label. Hollis & Pike Kids also takes returns in store.
4 of 4 checks met.
Plan four days in Tokyo under $2,000
Example run
Plan four days in Tokyo under $2,000
Elena Park. Flying alone from Los Angeles: leaves Monday, February 8, lands Tuesday, February 9, flies home Friday, February 12.
More
Likes temples, food markets and walking. The $2,000 is the whole trip, and $600 of it is her own spending money in Tokyo: food, subway rides and entry fees.
1 h 57 min of work
Four days in Tokyo, $1,843.
The total is $1,843, which is $157 under your $2,000.
More
The first total, $1,984, left out Tokyo's lodging tax and the train between the airport and the city. With them it was $2,022, so the hotel changed from Kaede Inn Ueno to Momiji Stay Taito.
Flights
$940
Hotel
$267
Lodging tax
$2
Airport trains
$34
Spending money
$600
Total
$1,843
Details
Flights
Detail
Sable Pacific Air, nonstop, Los Angeles to Narita and back
Hotel
Detail
Momiji Stay Taito, 3 nights at $89, paid at the hotel
Lodging tax
Detail
3 nights at ¥100, paid at the hotel
Airport trains
Detail
Skyliner, Narita to Ueno and back, 2 trips at $17
Spending money
Detail
Your own figure: food, subway rides and entry fees
4 of 4 checks met
Met: every price in the total can be opened and checked
Met: the total covers the trip from LAX back to LAX, and anything left out is named
Met: the total is under $2,000
Met: each of the four days has a plan that fits Elena's flight times
Four days here means Tuesday evening, two full days and Friday until about 2:00 p.m.
The hotel changed to fit the budget. Momiji Stay Taito is 12 minutes' walk from Ueno Park instead of 3, and rated 4.2 instead of 4.6. Both hotels are paid at the hotel and free to cancel until Sunday, February 7.
Lodging tax is ¥100 a night at Momiji Stay Taito's rate of ¥13,350. At Kaede Inn Ueno's ¥22,200 it would have been ¥200.
The $600 is your own number, not a price the team checked. It was left as you set it, so the hotel changed instead. If you would rather keep Kaede Inn Ueno, the trip comes to $2,022, which is $22 over.
The fare is the price shown this morning. It is not held until you approve the hold, and the airline then holds it for 24 hours.
Yen prices are shown in whole dollars at ¥150 to $1. Real prices move with the exchange rate.
Not counted: travel insurance, and getting to and from LAX.
Waiting for your OK
Hold flights
More
Hold the Sable Pacific Air fare of $940 for 24 hours in your name: out Monday, February 8, back Friday, February 12.
The hold is free and no card is charged. You buy the ticket yourself within the 24 hours, or the hold lapses and the price can change.
Book hotel
Reserve Momiji Stay Taito for 3 nights, Tuesday, February 9 to Friday, February 12.
More
Reserve Momiji Stay Taito for 3 nights, Tuesday, February 9 to Friday, February 12.
Nothing is charged now: at the hotel you pay ¥40,050, about $267, plus ¥300 lodging tax, about $2. Free to cancel until Sunday, February 7.
Day by day
Tue, Feb 9
Land at Narita at 3:25 p.m. Skyliner to Ueno, check in, dinner around the Ameyoko market street
Wed, Feb 10
Asakusa on foot: Senso-ji temple, then a walk along the river
Thu, Feb 11
Meiji Shrine, then the walk through Harajuku to Shibuya
Fri, Feb 12
Tsukiji Outer Market in the morning, back for the bags, leave Ueno by 2:00 p.m. for the 5:20 p.m. flight
Move my internet to the new address
Example run
Move my internet to the new address
Julian Webb. Moving within Austin, TX on Saturday, May 22. Today is Monday, May 10.
More
Works from home, so the connection can't be down on a weekday. Current provider: Redbud Cable. Wants to switch to Kiteline Fiber at the new address.
1 h 18 min of work
One date for both: Saturday, May 22.
Kiteline Fiber can install on move day, Saturday, May 22, between 1:00 p.m. and 5:00 p.m.
More
Redbud Cable is set to stop on Tuesday, May 18, which would leave you 3 workdays at the old address without internet. Redbud says an account holder can move the last day later at no charge, so May 22 works for both. Only you can ask Redbud.
Old internet ends, as set now
Tuesday, May 18
No internet at the old address
Wednesday, May 19 to Friday, May 21
Movers
Saturday, May 22
New internet installed
Saturday, May 22
Old internet ends, proposed
Saturday, May 22
Details
Old internet ends, as set now
Time
11:59 p.m.
Status
Redbud Cable's notice of April 26
No internet at the old address
Status
3 workdays, if nothing changes
Movers
Time
8:00 a.m. to noon
Status
Your calendar
New internet installed
Time
1:00 p.m. to 5:00 p.m.
Status
Held by Kiteline Fiber until 5:00 p.m. Tuesday, May 11. Not ordered
Old internet ends, proposed
Time
11:59 p.m.
Status
Waits for your call to Redbud Cable
2 of 4 checks met
Met: an install window at the new address is held, with a date and a time
Open: no day without internet where Julian is living, from today to the installRedbud Cable still has Tuesday, May 18 on file. Only you can move it.
Met: what the switch costs is stated, with who said it
Open: both providers confirm the dates by emailBoth emails follow your call to Redbud Cable and your order with Kiteline Fiber.
The Researcher first read Redbud's final bill, which runs to May 24, as the end of service. Redbud's notice gives the last day: Tuesday, May 18.
Day by day at the old address: online through Tuesday, May 18, then offline on May 19, 20 and 21. With the last day moved to Saturday, May 22, you are online there until you move out.
At the new address the install is on move day, two days before your first workday there, Monday, May 24.
Cost: Kiteline Fiber's 1 Gig plan is $70 a month with the install included, said on the 10:40 a.m. call. Redbud said on the 10:54 a.m. call that moving a last day has no fee and adds nothing to a month already billed. Your final bill of $62.00 runs to May 24. That was Redbud's general policy, not a look at your account.
Kiteline Fiber needs someone 18 or older at home during the window.
Waiting for your OK
Confirm switch date
Saturday, May 22 for both.
More
Saturday, May 22 for both.
First the Caller dials Kiteline Fiber and you place the order for the held window, 1:00 p.m. to 5:00 p.m.; the hold ends at 5:00 p.m. on Tuesday, May 11. Then the Caller dials Redbud Cable, waits out the hold and brings you on the line; you give your account PIN and move your last day of service from Tuesday, May 18 to Saturday, May 22 yourself. Nothing changes until you make both calls.
Find 20 consumer-⁠agent seed investors
Example run
Find 20 seed investors who back consumer AI agents
Nadia Raman. Runs a small startup building an agent that handles the forms, bookings and refills a busy family never gets around to.
More
Raising a seed round, her first.
1 h 34 min of work
19 seed investors, 19 intro drafts.
19 investors at funds that invest at seed today, each with a consumer-agent seed deal they backed and an intro email drafted.
More
The list stops at 19: no other fund the search found fits, so the 20th place is open.
Quillfeather Capital
Ines Varga
Sorrel Gate Ventures
Tobias Reinholt
Copper Weir Partners
Amara Nwosu
Teasel & Finch
Jonas Brekke
Gorsefield Ventures
Mei-Ling Sato
Show all 19
Pennywhistle Ventures
Declan Oyelaran
Cobnut Yard Capital
Sofia Brandt
Fernhollow Partners
Rafael Quist
Oriel Path Ventures
Ewa Kowalczyk
Stonecrop Capital
Elliot Mbeki
Tamsin Weld Capital
Hana Lindqvist
Wren & Ash Ventures
Cormac Teller
Kittiwake Capital
Zoya Hartmann
Ashlar Mill Ventures
Benedikt Oduya
Dunlin Quay Ventures
Lucia Ferreira
Greywater Seed
Ansel Pruitt
Lantern Ford Ventures
Kavita Desai
Rookery Lane Ventures
Wesley Achterberg
Skerry Point Ventures
Rowan Castellanos
Details
Quillfeather Capital
Why they fit
Led the seed round of a household-errands agent
Intro
Cold email
Sorrel Gate Ventures
Why they fit
Seed in two personal-assistant agents
Intro
Cold email
Copper Weir Partners
Why they fit
Seed in a shopping agent for parents
Intro
Cold email
Teasel & Finch
Why they fit
Seed in a tax-paperwork agent
Intro
Cold email
Gorsefield Ventures
Why they fit
Seed in a travel-planning agent
Intro
Cold email
Pennywhistle Ventures
Why they fit
Seed in a bills-and-bookings agent
Intro
Cold email
Cobnut Yard Capital
Why they fit
Seed in a health-appointments agent
Intro
Cold email
Fernhollow Partners
Why they fit
Seed in a family-calendar agent
Intro
Cold email
Oriel Path Ventures
Why they fit
Seed in a moving-and-utilities agent
Intro
Cold email
Stonecrop Capital
Why they fit
Seed in a voice agent for home chores
Intro
Cold email
Tamsin Weld Capital
Why they fit
Seed in a personal-finance agent
Intro
Cold email
Wren & Ash Ventures
Why they fit
Seed in a meals-and-grocery agent
Intro
Cold email
Kittiwake Capital
Why they fit
Seed in a school-admin agent
Intro
Cold email
Ashlar Mill Ventures
Why they fit
Seed in a returns-and-refunds agent
Intro
Cold email
Dunlin Quay Ventures
Why they fit
Seed in a pet-care agent and a home-repair agent
Intro
Cold email
Greywater Seed
Why they fit
Seed in an agent for renters
Intro
Cold email
Lantern Ford Ventures
Why they fit
Seed in an inbox agent for consumers
Intro
Cold email
Rookery Lane Ventures
Why they fit
Seed in a personal-shopping agent
Intro
Cold email
Skerry Point Ventures
Why they fit
Seed in a car-care agent
Intro
Cold email
3 of 4 checks met
Open: 20 funds are on the list, each with a partner who invests at seed19 of 20. All 47 funds the search found were checked, and no other one fits. A 20th needs a wider search or looser terms, such as pre-seed funds: your call.
Met: each fund's stage is read on its own website
Met: each investor has a reason: a consumer-agent deal they backed
Met: an intro email is drafted for every investor on the list
Stage: all 19 funds say seed on their own "How we invest" pages.
Reason: every deal named is a seed round listed on the fund's own portfolio page.
Dropped: Brindle Row Ventures and Sedge Hollow Capital. Both invest at Series A and later now; their portfolio pages still show older seed rounds.
Read and left out: Fallowmere Capital. Its own site says its fund is fully invested and it is not taking on new companies. Skerry Point Ventures, read at the same time, is on the list.
Ines Varga is a partner at Quillfeather Capital, which shows no address for her. Her draft is addressed to the fund's pitch address, marked for her. The other 18 use the address on the fund's team page.
All 19 intros are cold emails. The inbox has no earlier thread with any of these funds or partners.
Still open: 19 of 20. All 47 funds found were checked, and no other one fits.
Nothing is sent. The 19 drafts wait for your review.
Waiting for your OK
Send 19 intro drafts to review
The Writer saves the 19 drafts to your email drafts folder.
More
The Writer saves the 19 drafts to your email drafts folder.
You read, edit and send each one yourself. Nothing goes to an investor from here.
Intro emails: 3 of 19 shown
To
Ines Varga, Quillfeather Capital (pitch address, for her attention)
Subject
A seed-stage agent for family admin
Hi Ines, I'm Nadia Raman, and we haven't met. I'm writing cold because you led the seed round for a household-errands agent, which is close to what I'm building: an agent that handles the forms, bookings and refills a busy family never gets around to. I'm raising a seed round and looking for investors who already believe people will hand errands to an agent. Could I send you a two-page summary, or is a 20-minute call easier? Thanks for reading, Nadia
To
Tobias Reinholt, Sorrel Gate Ventures
Subject
Third personal-assistant agent for your list?
Hi Tobias, I'm Nadia Raman, and we haven't met. You backed two personal-assistant agents at seed, so you've seen how hard it is to get people to trust one with real tasks. I'm building an agent that handles the forms, bookings and refills a busy family never gets around to. I'm raising a seed round. May I send a two-page summary and what we've learned so far about trust? Thanks for reading, Nadia
To
Amara Nwosu, Copper Weir Partners
Subject
An agent for the parents' to-do list
Hi Amara, I'm Nadia Raman, and we haven't met. I'm writing cold because you backed a shopping agent for parents at seed. I'm building an agent for the rest of a parent's list: the forms, bookings and refills a busy family never gets around to. I'm raising a seed round. Would a two-page summary be useful, or would you rather start with a short call? Thanks for reading, Nadia
Chase the refund the airline promised
Example run
Chase the refund the airline promised me for my canceled flight
Grace Cole, Chicago. Bluestem Air flight 412, Chicago O'Hare (ORD) to Denver (DEN), Saturday, September 19, booked on the airline's website.
More
The airline canceled it. Paid by credit card: $318.60 fare and $24.00 seat selection. The airline offered a travel credit. Grace declined it in chat on Monday, September 21 and was told a refund would be processed. Case •••7714. Nothing on the card statement as of Oct 12. Grace can join a call today if the airline asks for her.
1 h 39 min of work
The refund was approved, then issued as travel credit.
Bluestem Air approved the $318.60 ticket refund, but issued it to your Bluestem account as travel credit.
More
On today's call the agent sent it to the refunds team to reissue to your card, and gave no date. The request asks for that date in writing, and for the $24.00 seat fee.
Sep 19
Bluestem Air cancels flight 412, Chicago to Denver, and offers a $318.60 travel credit
Sep 21
Grace declines the credit in chat and asks for a refund to her card. The agent writes that the refund will be processed. No date given
Sep 30
Seven business days after Sep 21 end. No refund on the card
Oct 12
Call at 10:54 a.m.: ticket refund of $318.60 approved, issued as travel credit, now sent to the refunds team to reissue to the card. No date. Seat fee not on the case
Details
Sep 19
Source
Airline email
Sep 21
Source
Chat transcript, case •••7714
Sep 30
Source
DOT page, card statement
Oct 12
Source
Call recording, 14 min 10 s
3 of 4 checks met
Met: the cancellation, the credit offer and the refund promise are on file with dates
Met: the airline's answer on the refund is recorded from a call
Met: the request states each amount owed and where it must be paid
Open: the refund is back on Grace's cardNot yet. The airline gave no date, and the request waits for your OK.
The call notes match the recording, amount by amount.
The rule in the request is quoted word for word from transportation.gov, not from the airline's email.
The Sep 19 email offered a credit and did not mention a refund. The DOT page says an airline making that offer must also let you know that you are entitled to one. The request does not argue the point. It asks for the money.
Grace joined the call for 50 seconds for the identity check. Nothing was agreed on her behalf.
Still open: the money. The airline gave no date, so the request asks for one in writing.
Waiting for your OK
Send the refund request
Email the request to Bluestem Air customer relations, quoting case •••7714.
More
Email the request to Bluestem Air customer relations, quoting case •••7714.
It asks for the $318.60 on your card, the $24.00 seat fee, and a date in writing.
What the request asks for
Ticket refund, to the card
$318.60
Seat selection fee, to the card
$24.00
Total paid
$342.60
Details
Ticket refund, to the card
Where it stands
Approved, issued as travel credit. Sent to the refunds team to reissue. No date
Seat selection fee, to the card
Where it stands
Not on the case. The agent said to put it in the written request
Total paid
Where it stands
Nothing back on the card as of Oct 12
Refund request
To
Bluestem Air Customer Relations
Subject
Refund request: flight 412, case •••7714
Dear Customer Relations, I am writing about case •••7714. Bluestem Air canceled flight 412, Chicago O'Hare to Denver, on Saturday, September 19, and offered me a travel credit. On Monday, September 21 I declined the credit in chat and was told my refund would be processed. As of October 12 nothing has been returned to my card. By phone today, your agent told Yatir, the AI assistant calling for me, that my ticket refund of $318.60 was approved but was issued as a travel credit, and that it has been sent to your refunds team to reissue to my card. I do not accept a travel credit or a voucher. Please refund $318.60 to the credit card I paid with. I also paid $24.00 for seat selection on the same flight. Your agent said it is not on the case and to include it here. Please add it to this case and refund it to the same card. The U.S. Department of Transportation states: "A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel or accept travel credits, vouchers, or other forms of compensation offered by the airline" (transportation.gov/individuals/aviation-consumer-protection/refunds). The same page says the refund "must be provided within 7 business days (for credit card purchases)", and that a consumer is entitled to a refund of fees paid for ancillary services, advance seat selection among them, when the service was unavailable through no fault of the consumer. I declined the credit on September 21. Seven business days ended on September 30. Please reply in writing with the date the $318.60 will reach my card, and with your answer on the $24.00. Sincerely, Grace Cole

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